Returns & Exchanges
We want you to be delighted with your purchase from the British Library Shop, but if you are not completely satisfied, you may return any fashion item within 30 days of receipt for a full refund or exchange. Please ensure items are unworn, in their original condition, and include all literary-themed tags and packaging.
Initiate Your Return
Log in to your account or visit our online returns portal to select the items you wish to send back and receive a unique return authorization number.
Prepare Your Parcel
Carefully pack your apparel or accessories in their original packaging, ensuring the return form is included inside the parcel to help our team identify your order.
Ship to the Library
Affix the provided prepaid shipping label to your package and drop it off at any authorized post office or collection point, keeping your tracking receipt for reference.
Quality Check & Refund
Once our curators inspect the returned items, we will process your refund to the original payment method or dispatch your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing